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Los Angeles, CA
I can not recommend Craig’s Plumbing highly enough! I had a slab leak in my garage and was referred another plumber by the leak detection service I hired. The other plumbers were completely incompetent and I was left without hot water for over 3 weeks. Despite the fact that I had already paid the other service, I brought Craig on to see if he could save the day. He did, indeed! Within 3 days, he had completely solved the problem, and re-routed my hot water pipes. His work was impeccable and he didn’t ask for a dime until the job was completely done. Since then, he has conscientiously followed up with me to make sure all was well and he referred me to a terrific dry-wall specialist to patch up the holes that the first plumbers made inside my home. He was reliable and truly an expert in the field. I will be referring anyone/everyone I know to him!
After trying 4 or 5 other plumbers we have put Craig’s on our permanent list. Spoke to him in some detail on the phone when he told us where go go and what to buy to fix the shower controller and valve. We bought what was needed and yesterday the work was done. They were on time, neat and very professional. They had to drill thru drywall on the other side of the the shower wall and it was done carefully with minimal dust. Fantastic!
Update: After installation we noticed shower head was dripping. Contacted Craig who called me back immediately, told me to go back to supplier, get a replacement cartridge and Craig’s would replace it. The cartridge was apparently defective. I did as instructed and, as promised, Craig quickly scheduled and sent in the plumbers and the replacement part solved the issue. Really terrific follow up and excellent customer service!
Los Angeles, CA
I just had an exceptional experience w/Craig. My garbage disposal was jammed and I am not handy in the slightest. I called, Craig answered, I explained the issue, and he told me how to un-jam it myself. He stayed on the phone with me for 5 minutes as I worked to get it un-jammed, and gave me really specific guidance. I was able to un-jam it, and it was obvious that he was genuinely pleased to help me avoid the $150 service call.
It’s not everyday that you call a plumber who spends his time to help you save $ and eliminates himself from making $ just to be helpful.
Craig, you’re a good man!
**Twice in the last 4 years this happened at my house. Both previous times I called a plumber, they came out to un-jam it and I cut them a check. I will not be making those calls in the future because I know how to un-jam it now. This will probably save me over $1,000 over the course of my life!
Santa Monica, CA
I highly recommend Craig’s. Craig is a no-nonsense guy who comes across as somewhat gruff. I’ve learned that in his case, that is a sign of honesty. He’s not a salesman, but a highly competent and trustworthy plumber. I had a problem that seemed major. It turned out to be pretty minor. When a service person has the opportunity to take advantage of a customer’s naivete (as Craig did) but doesn’t–that’s someone who can be trusted.
Redondo Beach, CA
Working with Craig and his crew was so easy. Craig put much thought into my leaking pipe that ran into a concrete slab. He found a solution with minimal damage to my beautiful home. The job was completed professionally and kept the time manageable (to keep cost down).
I’ve worked with many plumbers…I find him and his company to be a gem!